Guiding Hospitality. Transforming Destinations.
We advise hotel investors, owners and operators across Kenya and Africa — from the first drawings through construction, opening and the years that follow. Twenty-five years of running properties, applied to yours.
Based in Malindi, Kilifi County. Working throughout Kenya and across Africa.
Supporting hospitality excellence across the entire investment lifecycle — from vision and design to operations, growth and long-term success.
Stage one
An operator's eye while the drawings are still on paper is the cheapest money an investor spends.
Most consultants are called in after a property opens and something is not working. By then the kitchen is the wrong size, the back of house has no route to the rooms, and the staffing model costs more than the rooms earn.
Development AdvisoryStage two
We work alongside your team. A report handed over at the door changes nothing.
Operational assessment, management systems, standard operating procedures, costing and pricing, and the training that makes them hold. And when the constraint is people rather than process, our recruitment division finds them.
Operations ManagementConcept, feasibility, operational layout and construction guidance, aligned to the East African Community hotel classification standard you are building for.
What this coversOrganisational structure, operational policy, standard operating procedures, departmental manuals and quality systems.
What this coversGeneral managers through to operational staff. We interview and reference-check every candidate before you meet them.
What this coversCustomer service, supervision, leadership and departmental performance, delivered on site or online.
What this coversMenu engineering, recipe costing, cost control and pricing strategy. Profitability begins with knowing what a plate actually costs.
What this coversMost clients arrive with a symptom rather than a diagnosis. Tell us what is happening and we will say what we think it is.
Book a consultationYour vision, your constraints and what you are actually trying to achieve.
A proper look at the property, the numbers and the systems, not a walk-through.
Solutions built for your property rather than lifted from a template.
We work alongside your team. Reports on their own change nothing.
Review, refine and keep the improvement in place after we leave.
REI Hospitality Kenya was founded by Dr. Titus M. Kangangi, PhD, after more than twenty-five years in hotel operations, hospitality management and tourism governance.
He founded the firm to close the gap between hospitality investment and hospitality success — the distance between a building that is finished and a business that works.
More about REI HospitalityGreat hospitality is not measured by the size of a building, but by the quality of the guest experience, the strength of its people and the sustainability of its business.
Dr. Titus M. Kangangi, PhD
A division of REI Hospitality Kenya
A beautiful hotel attracts guests once. The people in it decide whether anyone comes back.
We recruit across every department — general managers, executive chefs, front office, housekeeping, food and beverage, finance, engineering and security — and we interview and reference-check every candidate ourselves before you meet them.
Candidates are never charged. Applying, registering and being placed are free at every stage.
REI Hospitality Kenya is a hospitality development and operational excellence consultancy based in Malindi, Kilifi County. It advises hotel investors, owners and operators across Kenya and Africa on development, operations, recruitment, training, and costing and pricing. Recruitment runs as a division, REI Hospitality Careers.
REI Hospitality Kenya is based in Malindi, Kilifi County, and works throughout Kenya, with particular depth on the Coast: Malindi, Watamu, Kilifi, Mtwapa, Mombasa, Diani and Lamu. It also takes consultancy assignments elsewhere in Africa.
Dr. Titus M. Kangangi, after more than twenty-five years in hotel operations, hospitality management, tourism governance and organisational leadership. He founded the firm to close the gap between hospitality investment and operational success.
As early as the drawings. An operator's eye on a building that is still on paper costs far less than rebuilding a kitchen too small for the covers it has to serve, or a back of house with no route to the rooms. REI Hospitality also works with properties that are already open and not running the way they should.
Operational assessment of the property as it runs today, organisational structure and departmental design, standard operating procedures and departmental manuals, quality and inspection systems, costing and pricing, and the training that makes all of it hold. REI Hospitality implements alongside the property's own managers rather than handing over a document.
Book a consultation and describe what is happening at your property. Most clients arrive with a symptom rather than a diagnosis. The first conversation is free and carries no obligation.
Never. Employers pay the placement fee. Applying, registering and being placed are free at every stage, and anyone asking a candidate for money in REI Hospitality's name is not REI Hospitality.
A hotel, a resort, a restaurant, or a property that is not performing the way it should. The first conversation is free and carries no obligation.
Book a consultationBrowse open roles, or send us your CV and we will be in touch when something fits.
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